Last updated: January 2026

01 Booking and Confirmation

An enquiry is not a confirmed booking. A booking is confirmed once the itinerary, inclusions, price and travel dates have been agreed in writing and the required deposit has been received.

• We respond personally to every enquiry within 24 hours with initial thinking and a proposed itinerary
• A reservation is confirmed only once the deposit has cleared into our account
• If payment is delayed, quoted prices and availability may change, particularly during peak season

02 Deposits and Balance Payments

• A 25% deposit secures your booking once the itinerary is agreed
• The remaining balance is due 60 days before your travel date, with full payment required at confirmation for bookings made within 60 days of departure
• Accepted payment methods are bank transfer and major credit cards through our secure payment provider

03 Cancellations and Refunds

Cancellation requests must be submitted in writing, by email or WhatsApp, with the cancellation date counted from the moment we receive that written notice.

• 30 days or more before departure: full refund, minus bank charges and any non-refundable supplier costs already committed
• 15 to 29 days before departure: 50% refund of the total booking value, minus non-refundable supplier costs
• 7 to 14 days before departure: 25% refund of the total booking value, minus non-refundable supplier costs
• Fewer than 7 days before departure, no-shows or early departure: no refund

04 Visa Requirements

Most travellers require a Sri Lanka Electronic Travel Authorisation, an ETA, before arrival. This is the traveller’s own responsibility to arrange, though our team is happy to point you to the correct official application channel during planning.

05 What a Private Tour Includes

Every package specifies exactly what is included and excluded, but as a general rule, private ground transport, a chauffeur guide, accommodation on a bed and breakfast basis, and 24 hour on ground support are included throughout. International flights, travel insurance, lunches and dinners unless specified, and personal spending are not.

06 Travel Insurance

Comprehensive travel insurance is strongly recommended for every guest, and effectively required for itineraries including canyoning, surfing, rainforest trekking or safari.

07 Seasonal Advisories

We provide honest seasonal advisories for every relevant itinerary, including surf conditions at Arugam Bay, sea conditions at Trincomalee and Delft Island, and national park access. These are included in your pre-trip documentation rather than left for you to discover on arrival.

08 Wildlife and Responsible Travel

No elephant riding. No wildlife baiting. All safari, marine and wildlife experiences are arranged through certified ethical operators, and wildlife sightings are never guaranteed. We will always tell you honestly what a given experience does and does not promise.

09 Health, Safety and Special Requirements

Please tell us in advance about any medical conditions, mobility needs, allergies, dietary requirements, pregnancy or other considerations that may affect your itinerary. Activities such as canyoning, surfing, trekking and safari carry a degree of natural and physical risk, and guests are expected to follow the safety instructions given by guides at all times.

10 Liability

Wonder of Asia arranges services through carefully selected third-party providers, including hotels, transport operators, activity providers and national park authorities. We take reasonable care in selecting and coordinating these partners, but we are not liable for delays, cancellations, injury or loss caused by circumstances outside our direct control. Our total liability in connection with any confirmed booking is limited to the amount paid for that specific service.

11 Privacy

Personal data is used only for designing and delivering your journey. It is not sold or shared with third parties beyond what is necessary to deliver your confirmed itinerary. You may request a copy of the information we hold about you, ask us to correct it, or request its deletion at any time by emailing hello@wonderofasia.com with the subject line “Personal Data Request.”

12 Complaints

Issues raised during a journey are handled in real time by the on-ground team. Written complaints submitted within 28 days of your return are acknowledged within 48 hours and responded to fully within 14 days.